Antiviruses False-Positives Report Emails

av-vendors-contact.md

Engine	Contact
360	kefu@360.cn
Abusix	support@abusix.com, https://lookup.abusix.com/
Acronis	virustotal-falsepositive@acronis.com
ADMINUSLabs	info@adminuslabs.net, samples@adminus.net, falsepositive@adminuslabs.net
AegisLab	support@aegislab.com
Ahnlab	e-support@ahnlab.com, samples@ahnlab.com
AILabs (Monitorapp)	aicc@monitorapp.com
Alibaba	virustotal@list.alibaba-inc.com
AliCloud	antivirus@alibabacloud.com
AlienVault	otx-support@alienvault.com
AlphaMountain	support@alphamountain.ai
AlphaSOC	virustotal@alphasoc.com
Alyac (Estsoft)	esrc@estsecurity.com
Antivir (Avira)	https://www.avira.com/en/analysis/submit-url
Antiy	avlsdk_support@antiy.cn
Arcabit	vt.fp@arcabit.pl
ArcSight Threat Intelligence	virustotalsupport@opentext.com
AutoShun	info@autoshun.org
Avast	DL-Virus@gendigital.com
AVG	http://www.avg.com/submit-sample http://www.avg.com/us-en/whitelist
Baidu	bav@baidu.com, gaoyingchun@baidu.com
BitDefender	virus_submission@bitdefender.com
BforeAi	https://bfore.ai/support
Bkav	fpreport@bkav.com, bkav@bkav.com
Certego	https://www.certego.net/en/contatti/
Chong Lua Dao	info@chongluadao.vn
CINS Army (Sentinel IPS)	http://cinsscore.com/#contact
ClamAV	http://www.clamav.net/reports/fp
Clean-MX	abuse@clean-mx.de
Cluster25	threatintel@cluster25.io
CMC	PSIRT@cmccybersecurity.com
CRDF	https://threatcenter.crdf.fr/false_positive.html
Criminal IP (AI Spera)	support@aispera.com
CrowdStrike	VTscanner@crowdstrike.com
CSIS Security Group.	abuse-reporting@csis.com
CyanSecurity	virustotal@cyansecurity.com
Cybereason	vt-feedback@cybereason.com
Cyble	cyblevt_patnership@cyble.com
Cylance	cylancefilesubmit@blackberry.com
Cynet	soc@cynet.com
CyRadar	virustotal@cyradar.com
Deep Instinct	vt-fps-requests@deepinstinct.com
DNS8	dns8@layer8.pt
DrWeb	vms@drweb.com
eGambit (Tehtris)	https://tehtris.com/egambit_fp.php virus@tehtris.com
Elastic	Elastic False Positive Submission Form , https://discuss.elastic.co/t/submitting-false-positives/232322
Emsisoft	submit@emsisoft.com or fp@emsisoft.com (false positives) https://www.emsisoft.com/en/support/contact/
Ermes	support-vt@ermes.company
ESET	https://support.eset.com/kb141/?page=content&id=SOLN141
FireEye	virustotal@fireeye.com
F-Prot	viruslab@f-prot.com
F-Secure/WithSecure	spyware-samples@f-secure.com, vsamples@f-secure.com
Forcepoint ThreatSeeker	reviewmysite@forcepoint.com
Fortinet	https://www.fortiguard.com/faq/classificationdispute http://www.fortinet.com/support/contact_support.html
GData	https://www.gdata.de/help/en/general/GeneralInformation/submitFileAppURL/
Google (File Scanner)	google-at-virustotal@google.com
Google Safe Browsing (URL/Netloc Scanner)	https://safebrowsing.google.com/safebrowsing/report_error/?hl=en
GreenSnow	https://greensnow.co/contact
Gridinsoft	virus@gridinsoft.com
Hacksoft	virus@hacksoft.com.pe
Hauri	viruslab@hauri.co.kr
Heimdal	report-vt@heimdalsecurity.com
Hunt.io Intelligence	k.lo@hunt.io
Huorong	seclab@huorong.cn
Hoplite Industries	vt-info@hopliteindustries.com
Ikarus	fp@ikarus.at
IPsum	https://github.com/stamparm/ipsum
Jiangmin	support@jiangmin.com, shaojia@jiangmin.com
K7	reportfp@labs.k7computing.com, k7viruslab@labs.k7computing.com
Kaspersky	newvirus@kaspersky.com
Kingsoft	ti@mingting.cn
Lionic	https://www.lionic.com/reportfp/ support@lionic.com
Lumu	vt@lumu.io
Malbeacon	vtreport@malbeacon.com
Malwarebytes	https://forums.malwarebytes.com/forum/122-false-positives/
Malwares.com (Saint Security)	kog@stsc.com
MalwareURL	team@malwareurl.com
CTX (SaintSecurity)	root@malwares.com
MaxSecure	tech@maxpcsecure.com
McAfee	https://www.mcafee.com/support/s/article/000001921?language=en_US, virus_research@mcafee.com
Microsoft	https://www.microsoft.com/en-us/wdsi/filesubmission
Microworld	samples@escanav.com
NANO	http://www.nanoav.ru/index.php?option=com_content&view=article&id=15&Itemid=83&lang=en false@nanoav.ru
Netcraft	https://report.netcraft.com/report/mistake
Inca (previous nProtect)	virus_info@inca.co.kr
Palo Alto	https://live.paloaltonetworks.com/t5/virustotal/bd-p/VirusTotal_Discussions vt-pan-false-positive@paloaltonetworks.com
Panda	falsepositives@pandasecurity.com, virussamples@pandasecurity.com
Phishing Database	https://github.com/Phishing-Database/Phishing.Database#reporting-issues
PhishLabs	info@phishlabs.com
Prebytes	https://www.support.prebytes.com/helpcenter/removals/
Qihoo360	support@360safe.com
QuickHeal	viruslab@quickheal.com
Quttera	support@quttera.com
Rising	fp@rising.com.cn
SafeToOpen	virustotal@safetoopen.com
Sansec eComscan	support@sansec.io
Sangfor	virustotal@sangfor.com.cn
Scumware.org	https://www.scumware.org/removals.php
SecureAge	https://www.secureaplus.com/features/antivirus/report-false-positive/
Seclookup	info@seclookup.com
Segasec	support@segasec.com
Sentinel One	report@sentinelone.com
SkyHigh	gatewayantimalwarefpsubmission@skyhighsecurity.com, virus_research_gateway@avertlabs.com
SOCRadar	vt@socradar.io
Sophos	https://support.sophos.com/ samples@sophos.com
Spamhaus	https://www.spamhaus.org/dbl/removal/form/
Sucuri	soc@sucuri.net
Symantec	https://symsubmit.symantec.com/submit/false_positive https://knowledge.broadcom.com/external/article/173729/how-to-submit-false-positives-on-content.html
Tencent	TAVfp@tencent.com
TheHacker	virus@hacksoft.com.pe , falsopositivo@hacksoft.com.pe
Trapmine	fp@trapmine.com
Trellix	datasubmission@trellix.com
TrendMicro	https://www.trendmicro.com/en_us/about/legal/detection-reevaluation.html, virus@trendmicro.com, virus_doctor@trendmicro.com
Trustwave	https://support.trustwave.com/virustotal-detection-review/
Trustlook	bd@trustlook.com
Underworld	post@helsecert.no
URLQuery	contact@urlquery.net
Varist	support@varist.com , virus@avsubmit.com
VBA32	feedback@anti-virus.by
Viettel Threat Intelligence	cyberthreat@viettel.com.vn
Vipre	productsupport@vipre.com
VirIT	virustotal@viritpro.com
VirusDie	partners@virusdie.com
Webroot	https://www.webroot.com/us/en/business/support/vendor-dispute-contact-us
WithSecure/F-Secure	spyware-samples@f-secure.com, vsamples@f-secure.com
Xcitium Verdict Cloud (Comodo)	support@xcitium.com
Yomi	yomi-false-positives@yoroi.company
Yandex	yandex-antivir@support.yandex.ru
Yandex Safebrowsing	sbapi@support.yandex.ru
Zillya	support@zillya.com
ZoneAlarm	zonealarm_VT_reports@checkpoint.com
Zoner	false@zonerantivirus.com

The reporting address shown above for Skyhigh (virus_research_gateway@avertlabs.com) seems non-functional. (For weeks it reported "disk full"; now it bounces with new detail provided.). Also non-functional: GatewayAnti-Malware-SupportEscalations@SkyhighSecurity.com
Is anyone aware of an alternative address or channel for false-positive reports for this vendor?

@mblumberg Try gatewayantimalwarefpsubmission@skyhighsecurity.com, looks like it's working

@skmedix , or anyone else --

To this day I've yet to get a reply from Skyhigh on a persistent false-positive; have tried all three emails above (two from the list, and one suggested in this discussion).

Does anyone have current/active contact info for SkyHigh, or other relevant advice?

@GRMatt Unfortunately, I wasn't able to contact SkyHigh either; their inbox is rejecting everything. It looks like they're sharing a ticketing system with Trellix now though, so I would try contacting Trellix via email instead.