ServiceNow sys_navigator redirect Incident Platform UI to the SOW Workspace if view not set

sys_navigator_redirect.js

(function(g_uri) {
    var view = g_uri.get("sysparm_view");

    // Check if the user is ITIL, not Admin, and the view is null/empty
    if (gs.hasRole("itil") && !gs.hasRole("admin") && gs.nil(view)) {
        // Construct the Service Operations Workspace path
        var table = current.getRecordClassName();
        var sysId = current.getUniqueValue() || "-1";
        
        // In sys_navigator, returning a string starting with / overrides the URI
        return "/now/sow/record/" + table + "/" + sysId;
    }

    // Otherwise, return the original URI (default behavior)
    return g_uri.toString();
})(g_uri);