ServiceNow sys_navigator redirect Incident Platform UI to the SOW Workspace

sys_navigator_redirect.js

// Check if the user has the 'itil' role but does not have the 'admin' role
if (gs.hasRole("itil") && !gs.hasRole("admin")) {
    /**
     * Set the redirect destination to the Service Operations Workspace (SOW).
     * 1. ${current.getRecordClassName()} - Dynamically gets the table name (e.g., incident).
     * 2. ${current.getUniqueValue() || "-1"} - Gets the record SysID, or uses -1 to open a 'New' form.
     */
    answer = `/now/sow/record/${current.getRecordClassName()}/${current.getUniqueValue() || "-1"}`;
}