Unit Master - Fintech Platform Documentation

Overview

Unit Master is a comprehensive Unit Trust Management System designed for financial institutions managing investment funds, client portfolios, and agent networks. This platform handles the complete lifecycle of unit trust operations, from client onboarding to transaction processing, compliance management, and reporting.

1. MEMBER MANAGEMENT

1.1 Client Onboarding & Registration

The platform supports multiple member types with comprehensive onboarding workflows:

Member Types:

Single Members - Individual investors
Joint Members - Co-owned accounts with multiple account holders
Group Members - Investment groups with main member and sub-members
Trust Fund Members - Trust accounts with trustees and beneficiaries
Junior Members - Minor accounts with guardian information
Corporate Members - Company/organization accounts

Onboarding Features:

Multi-step registration process with data validation
Auto-save functionality for incomplete registrations
Document upload and management (ID documents, proof of address, bank details, tax certificates)
Risk assessment questionnaire for profiling
KYC/AML compliance verification
Confirmation workflow requiring approval before activation
Welcome letter generation and automated email notifications
Member screening against watchlists

Personal Information Captured:

Salutation, full name, date of birth, gender
Identification details (national ID, passport, alien ID with expiry tracking)
Nationality and country of birth
Marital status and relationship information
Contact details (mobile, telephone, email, physical and postal address)
Employment information (employer, industry, occupation, income range)
Tax information (tax ID, tax exemption status, tax type)
Banking details (multiple bank accounts support with default selection)
FATCA compliance information for foreign accounts
PEP (Politically Exposed Person) status and screening
NIRA verification status (National ID verification)

1.2 Member Profile Management

View complete member profile with all associated accounts
Edit member details with maker-checker approval workflow
Member suspension and activation with reason tracking
Member type change functionality
Member status management (Active, Suspended, Estate Late, UFAA)
Next of Kin management
Beneficiary management with percentage allocation
Joint member/nominee management
Signatory management for group and corporate accounts
Document repository for each member
Member notes system with categorization
Transaction history and activity logs
Compliance status tracking

1.3 Prospective Members & Compliance

Web portal registrations held for compliance review
Two-stage approval process (compliance and operations)
Rejection workflow with email notification to applicants
Risk assessment review and scoring
Compliance officer dashboard for pending reviews
Missing information tracking and client notification system

2. ACCOUNT MANAGEMENT

2.1 Investment Account Creation

Link accounts to registered members
Multiple accounts per member across different funds
Account categorization (client categories)
Agent assignment for commission tracking
Default account designation for auto-allocation
Account mandate setup (single or multiple signatories)
Goal account settings with target amounts and dates
Reinvestment preferences (interest and dividends)
Distribution account settings for withdrawals
Account class selection (for multi-class funds)
Tax treatment setup per account

2.2 Account Operations

Account balance inquiries with market value calculation
Account status management (Active, Inactive, Suspended, Closed)
Account suspension workflow with maker-checker approval
Lien account management (account freezing for collateral)
Lien certificate generation
Account closure process with proper documentation
Account transfer between agents
Change of fund class within same security
Account inactivity tracking and reporting

2.3 Special Account Types

Suspense Accounts - Temporary holding for unallocated funds
Lien Accounts - Frozen accounts used as collateral
Goal Accounts - Target-based investment accounts with milestones
Locked Fund Accounts - Funds with withdrawal restrictions

3. SECURITIES & FUND MANAGEMENT

3.1 Fund/Security Setup

Create and manage multiple investment funds (securities)
Fund classification (equity, fixed income, money market, etc.)
Fund type designation (Rate-based or NAV-based)
Multi-currency support for each fund
Active/inactive status control
Web portal visibility settings
Allow/restrict M-Pesa payments per fund
Withholding tax configuration
Fund switch charge settings
Digital product designation
Fund class structure for tiered investments
Fund charges configuration (entry, exit, management fees)
Color coding for visual representation

3.2 Fund Classes

Create multiple classes within a single security
Class-specific pricing and rates
Class-based NAV tracking
Class transfer/change functionality
Class-specific commission rates

3.3 Pricing & Rates Management

NAV (Net Asset Value) Management:

Daily NAV capture and confirmation
Rate-based NAV auto-calculation
Income price tracking for income funds
NAV history and point-in-time queries
Pending NAV confirmations with maker-checker
NAV deletion with approval workflow
Fund class NAV separate tracking

Interest Rates:

Time-based interest rate setup
Rate bands configuration
Preferential rates for specific members
Agent-specific rates for commission calculation
Member-specific custom rates
Effective date management
Rate confirmation workflow
Batch upload of interest rates
Rate history tracking

Dividend Rates:

Dividend rate declaration per fund
Ex-dividend date tracking
Distribution rate configuration
Dividend confirmation workflow
Fund class dividend rates

3.4 Fund Valuation

Asset valuation computation
Fund expense tracking and allocation
Expense withdrawal processing
Valuation report generation
Pending computation confirmations

4. TRANSACTION PROCESSING

4.1 Purchase Transactions (Receipting)

Purchase Methods:

Single purchase entry
Direct purchase from member profile
Batch upload via Excel template
M-Pesa mobile money integration
Bank transfer recording
Standing order automated purchases

Purchase Features:

Multiple payment methods (cash, cheque, bank transfer, M-Pesa, EFT)
Reference number tracking
Transaction date and value date support
Unit calculation based on NAV/price
Charge application (entry fees, platform fees)
Fund source tracking (new money, rollover, etc.)
Multi-currency transaction support
Duplicate transaction detection
Receipt generation and email dispatch
Maker-checker approval workflow
Locked funds designation with unlock request system

Batch Upload:

Excel template download
Bulk purchase processing
Transaction validation before posting
Batch summary view
Individual transaction editing before confirmation
Failed transaction tracking
Batch cancellation functionality

4.2 Withdrawal Transactions (Redemptions)

Withdrawal Types:

Full withdrawal (account closure)
Partial withdrawal (unit-based or amount-based)
Auto-allocation withdrawal across multiple securities
Wealth withdrawal (for wealth products)
Interest withdrawal
Dividend withdrawal
Scheduled withdrawals via standing orders

Withdrawal Features:

Unit or amount-based withdrawal options
Market value validation
Withdrawal restriction checking
Exit charge application
Withdrawal reason capture
Payment method selection (bank transfer, cheque, mobile money)
Distribution bank account selection
Similar transaction detection
Redemption payment scheduling
EFT file generation for bank posting
Withdrawal confirmation workflow
Tax withholding on withdrawals

4.3 Fund Transfer & Switch

Fund Switch:

Transfer investment between different funds
Switch charge application
NAV-based conversion calculation
Switch reason tracking
Group transaction management
Confirmation workflow
Reversal of switch transactions

Fund Transfer:

Transfer funds between accounts
Transfer reason documentation
Same-day valuation
Confirmation process

4.4 Transaction Management

View all pending transactions
Bulk transaction confirmation
Individual transaction confirmation
Transaction preview before confirmation
Transaction reversal with approval
Transaction cancellation with reason
Reversed transaction confirmation workflow
Cancelled transaction confirmation workflow
Transaction receipt printing
Receipt resending via email/SMS
Transaction search and filtering
Transaction restriction rules

4.5 Suspense Account Operations

Record unallocated funds to suspense
Multiple suspense account support
Transfer from suspense to client accounts (single or multiple)
Suspense transaction confirmation workflow
Bulk suspense transfer processing
Interest calculation on suspense balances
Suspense reconciliation

5. AGENT & COMMISSION MANAGEMENT

5.1 Agent Network

Agent Types:

Direct agents
Master agents
Sub-agents
Branch agents

Agent Management:

Agent registration and onboarding
Agent categorization by type
Commission tier assignment
Branch structure management
Agent tree hierarchy (parent-child relationships)
Agent activation/deactivation
Agent confirmation workflow
Agent profile with contact information
Agent performance tracking

5.2 Agent Tree Structure

Multi-level agent hierarchy
Tree branch creation
Position management within tree
Category types for different tree levels
Commission type assignment per level
Visual tree representation
Tree branch editing and reorganization

5.3 Agent Operations

Change of agent for members
Business change (transfer business between agents)
Clawback commission handling for agent changes
Single or bulk member agent change
Agent statement generation
Agent commission statements

5.4 Commission Processing

Commission Calculation:

Transaction-based commission
Rate-based commission tiers
Agent-specific commission rates
Fund-specific commission rates
Commission tier setup
Upfront commission calculation
Trail commission processing
Commission on purchases and redemptions

Commission Payment:

Commission computation processing
Commission validation workflow
Bulk commission credit to accounts
Commission payout file generation (EFT)
Commission tax handling
Multi-currency commission support
Commission reconciliation
Commission payment scheduling

6. INTEREST & DIVIDEND MANAGEMENT

6.1 Interest Processing

Interest Computation:

Daily balance-based interest calculation
Interest rate tier application
Preferential rate handling
Manual interest calculation
Interest computation date range selection
Interest preview before crediting
Interest validation workflow

Interest Distribution:

Bulk interest credit to all eligible accounts
Single account interest credit
Interest reinvestment options
Interest withdrawal to bank accounts
Monthly interest payout scheduling
Interest payout file generation
Tax withholding on interest
Interest reversal functionality

Interest Confirmation:

Pending interest review
Interest confirmation workflow
Interest payout confirmation
Undistributed interest tracking

6.2 Dividend Management

Dividend Declaration:

Dividend rate setup per fund
Ex-dividend and payment date specification
Dividend rate confirmation

Dividend Distribution:

Dividend calculation engine
Dividend computation per account
Pending dividend confirmation
Bulk dividend credit
Dividend reinvestment or withdrawal options
Dividend payout file generation
Tax handling on dividends

6.3 Interest Tax Certificates

Generate interest tax certificates for members
Tax year filtering
Tax amount calculation
Certificate PDF generation
Bulk certificate generation
Excel export of tax data

7. END OF DAY (EOD) PROCESSING

7.1 EOD Operations

Daily End of Day process execution
EOD computation for specific date range
EOD confirmation workflow
Transaction cutoff management
Fund value computation
Interest accrual processing
EOD reports generation
Trading box functionality
Fund value at point-in-time queries

7.2 Trading Box (Eswatini Specific)

Liquidation report creation
Trading box execution
Daily trading summaries
Security-wise trading data
Automated EOD posting

7.3 Change of Class

Account class change processing
Units transfer between classes
Class change confirmation
Historical class tracking

7.4 Group Member EOD

Group member-specific EOD processing
Sub-member transaction allocation
Group interest computation
Consolidated group processing

8. PAYMENT & BANK INTEGRATION

8.1 Payment Methods

Cash payments
Cheque payments
Bank transfers (EFT/RTGS)
Mobile money (M-Pesa)
Standing orders/Direct debits
Debit orders
Payment method configuration

8.2 Mobile Money Integration (M-Pesa)

M-Pesa Features:

Lipa Na M-Pesa Online (STK Push)
Customer to Business (C2B) payments
Business to Customer (B2C) payments
Business to Business (B2B) payments
M-Pesa transaction validation
M-Pesa confirmation callback
Balance inquiry
Transaction status query
M-Pesa reconciliation with system receipts

Mobile Payment Management:

View unreconciled mobile payments
Reconcile mobile payment to member account
Bulk mobile payment reconciliation
Soft delete erroneous mobile payments

8.3 Standing Orders/Periodic Payments

Setup:

Create recurring payment schedules
Frequency selection (daily, weekly, monthly, quarterly, annually)
Start and end date configuration
Amount specification
Payment method selection (bank debit, M-Pesa)
Investment account designation
Maker-checker approval for standing orders

Processing:

Automated standing order execution
Manual standing order trigger
Standing order logs and history
Failed standing order retry mechanism
Standing order modification
Standing order cancellation
Escalation of failed payments

8.4 Bank Integration & EFT

Payment to Bank:

Bank account selection for withdrawals
EFT file generation for bulk payments
Redemption payment scheduling
Interest payout EFT files
Commission payout EFT files
Dividend payout EFT files
Digital product files (Malawi)
Debit order files (Eswatini)

CABS Integration (Banking System):

Post transactions to CABS banking system
Batch posting functionality
Posting status tracking
Retry failed postings
Posting confirmation from bank
Reconciliation of posted transactions

8.5 Bank Reconciliation

Reconciliation Module:

Upload bank statement CSV files
Auto-match bank transactions with system transactions
Manual matching interface
Mark unmatched items
Reconciliation summary report
Register balances tracking
Unmatched item export
Reconciliation report download
Historical reconciliation view

8.6 Company Bank Accounts

Multiple company bank accounts
Bank account per currency
Source account designation for different transaction types
Bank branch details
SWIFT/BIC code tracking
Clearing code information
Disbursement account setup

9. STATEMENTS & REPORTING

9.1 Client Statements

Statement Types:

Individual account statements
Consolidated member statements (all accounts)
Date range statements
As-at-date statements
Group member consolidated statements
Sub-member statements

Statement Features:

PDF generation with company branding
Email dispatch to members
Statement date selection
Transaction detail listing
Opening and closing balance
Units held and market value
Interest and dividend tracking
Tax information display
Statement customization options
Bulk statement generation for all members
Statement color scheme configuration

9.2 Agent Statements

Agent commission statements
Commission earned summary
Date range filtering
Transaction detail view
Email dispatch to agents

9.3 Transaction Receipts

Purchase receipt generation
Withdrawal receipt generation
Receipt preview before final
Receipt resending functionality
Email and SMS notification
Receipt customization with company branding

9.4 Reports Module

The platform includes a comprehensive reporting system organized into categories:

Member Reports:

All members listing
New member registrations
Member demographics
PEP members report
UFAA members report
Risk profiling report
Tax-exempt members
Missing member information report
Client feedback reports

Account Reports:

Account listing by fund
Account balances report
Account investment summary
Inactive accounts
Closed accounts
Account inactivity tracking
Client investment counts by fund

Transaction Reports:

Purchases report
Withdrawals report
Transaction register
Transaction by date range
Transaction by member
Transaction by fund
Failed batch withdrawals
Locked funds report
Unlocked funds history

Agent Reports:

Agent listing
Agent performance
Agent commission reports
Business by agent
Change of agent tracking
Agent tree reports

Financial Reports:

Assets Under Management (AUM)
Fund performance reports
Account investment summary
Sales by category
NAV history reports
Rate details
Interest summary reports
Dividend distribution reports
Tax reports and certificates

EOD Reports:

Trading box reports
Liquidation creation reports
Daily EOD summaries
Fund valuation reports

Audit Reports:

Activity logs
User activity tracking
Transaction audit trail
Member edit history
System access logs
Failed login attempts

9.5 Report Builder

Dynamic report tree structure
Custom report generation
Date range filtering
Export to Excel, PDF, CSV
Email report scheduling
Role-based report access

10. COMMUNICATION SYSTEM

10.1 Email Management

Email Features:

Single email composition and sending
Bulk email to member groups
Email templates management
Template variables for personalization
Email queue system
Email sending history
Email status tracking (sent, failed)
Attachment support

Automated Emails:

Welcome letters on member approval
Transaction receipts
Statement dispatch
Interest/dividend notifications
Commission statements to agents
Password reset emails
Account activation emails
Rejection notification for declined applications
Missing information requests

10.2 SMS Management

SMS Features:

Single SMS sending
Bulk SMS to communication groups
SMS templates
SMS history and logs
SMS status tracking
Character count monitoring

Automated SMS:

Transaction confirmations
Account balance notifications
Payment reminders
Standing order execution confirmations

10.3 Communication Groups

Create member segmentation groups
Group-based bulk communications
Dynamic group criteria
Group management and editing

10.4 Customer Feedback

Feedback submission from web portal
Feedback viewing and management
Response system for feedback
Feedback categorization
Customer review and enquiry tracking

11. USER & SECURITY MANAGEMENT

11.1 User Management

User Administration:

Create system users (staff accounts)
Link users to employee records
Role assignment
User activation/deactivation
Password management with history
Multi-factor authentication setup
Password expiry policies
Password complexity requirements
User confirmation workflow

User Features:

Azure AD integration for SSO
Local authentication fallback
Session management with auto-logout
User profile management
Access token management

11.2 Employee Management

Employee registration
Department assignment
Employee confirmation workflow
Employee-to-user linking
Employee profile with passport photo
Non-user staff tracking

11.3 Roles & Permissions

Role Management:

Create and manage roles
Role confirmation workflow
Role deletion with safeguards
Company-specific roles

Permission System:

Module-based permissions
Custom permission creation
Permission assignment to roles
Child menu access control
Access level configuration
Maker-checker permissions
Transaction confirmation permissions

11.4 Module Management

System module creation
Module hierarchy (parent-child)
Module visibility control
Module assignment to roles
Sub-module and menu child management

11.5 Access Control

Login activity tracking
Failed login monitoring
User login history
Activity logs with Spatie Activity Log
Audit logs for critical changes
Web activity tracking
IP address logging

11.6 Security Features

Password security questions
Password history tracking (prevent reuse)
Account lockout after failed attempts
Session timeout configuration
Two-factor authentication
Azure AD SSO integration
Role-based access control (RBAC)
Maker-checker workflow for critical operations

12. COMPLIANCE & RISK MANAGEMENT

12.1 KYC/AML Compliance

Member Verification:

Identity document verification
NIRA integration for national ID verification
Address verification
Bank account verification
Employment verification
Source of funds tracking

Risk Assessment:

Risk profiling questionnaire
Automated risk scoring
Risk category assignment (Low, Medium, High)
Risk answers tracking and review
Custom risk questions administration
Risk question choices management

12.2 Screening & Monitoring

PEP Screening:

PEP status declaration
PEP reason capture
PEP member reporting
Enhanced due diligence for PEPs

Sanctions Screening:

Member screening status tracking
Screening result recording
Continuous monitoring

FATCA Compliance:

US person identification
FATCA declaration capture
W-9 form tracking
FATCA reporting

12.3 Tax Compliance

Tax Information:

Tax ID validation
Tax exemption tracking
Tax-exempt certificate upload
Tax-exempt member reporting
Tax type categorization
Withholding tax application
Tax year tracking

Tax Reporting:

Interest tax certificates
Dividend tax tracking
Tax liability calculations
Annual tax summaries

12.4 Document Management

Document Types:

Identity documents (ID, passport, driver's license)
Proof of address (utility bills, bank statements)
Bank statements
Tax certificates
Incorporation documents (for corporate clients)
Trust deeds
Powers of attorney
KYC documents
Compliance certificates

Document Features:

Document upload and storage
Document type categorization
Document viewing and download
Document soft delete
Document expiry tracking
Document version control

12.5 EDMS Integration

Electronic Document Management System integration
Document request workflow
Request status tracking (pending, processing, completed)
Integration with member confirmation process
Document retrieval automation

13. SYSTEM ADMINISTRATION

13.1 System Configuration

System Controls:

System-wide settings management
Control categories (General, Financial, Communication, etc.)
Control precedence management
Company-specific controls
Feature toggles

Settings:

Logo configuration per company
Statement color schemes
EDMS integration toggle
Company profile information
Multi-company support
Country-specific configurations

13.2 Reference Data Management

Geographic Data:

Countries management
States/counties management
Cities/towns management
Postal codes
County-town relationships

Financial Data:

Banks listing
Bank branches
Currency management
Currency exchange rates
Exchange rate confirmation

Classification Data:

Client categories
Agent categories
Agent types
Account types
Marital status
Salutations
Relationships
Occupations
Industries
Fund sources
Withdrawal reasons
Withdrawal conditions
Fund switch reasons
Fund transfer reasons
Reversal reasons
Document types
Member institution types
Beneficiary relationships
Income ranges
Client types
Gender types
Identification types
Tax types
Note types

13.3 Calendar & Holidays

Public holiday management
Holiday date ranges
Working day calculation
Business day adjustment

13.4 Company Management

Company Setup:

Multi-company support
Company profile creation
Company branding (logo, colors)
Company bank accounts
Company branches
Company contact information
Country code configuration
Website URL

Company Branches:

Branch creation and management
Branch contact details
Branch-specific operations
Soft delete for branches

13.5 Chart of Accounts

GL account management for accounting integration
Account code structure
Account description
Account type categorization

13.6 Goal Account Settings

Goal parameters configuration
Target amount and date settings
Goal achievement tracking
Goal progress reporting

14. ADVANCED FEATURES

14.1 Batch Processing

Batch Upload Support:

Purchase batch upload via Excel
Withdrawal batch upload
Historical batch upload tracking
Batch summary view with statistics
Batch item editing before confirmation
Batch cancellation
Failed batch retry mechanism
Batch confirmation workflow
Download batch upload templates

Batch Operations:

Bulk transaction confirmation
Bulk interest credit
Bulk dividend distribution
Bulk commission payment
Bulk statement dispatch
Bulk agent change

14.2 Locked Funds Management

Mark transactions as locked during processing
Lock duration tracking
Unlock request workflow
Confirm unlock transactions
Locked funds reporting
Unlock history
Excel and PDF export of locked/unlocked funds

14.3 Restrictions Management

Define withdrawal restrictions per member/account
Restriction reason documentation
Restriction date ranges
Restriction activation/deactivation
Restriction checking during withdrawals

14.4 Account Mandate System

Define signatory requirements
Single or multiple signatories
Number of signatories needed
Mandate documentation
Mandate change tracking
Historical mandate records

14.5 Lien Accounts

Create lien (freeze) on accounts
Lien reason and amount
Lien certificate generation
Lien confirmation workflow
Lien revocation process
Lien expiry tracking

14.6 Wealth Product Management

Specialized wealth product transactions
Wealth purchase processing
Wealth withdrawal with restrictions
Wealth rollover functionality
Wealth alerts system
Separate NAV tracking for wealth products

14.7 Interest Calculator

Manual interest calculation tool
Rate and period input
Interest projection
Compound interest calculation
Interest at maturity estimation

14.8 Charge Management

Transaction Charges:

Entry charges on purchases
Exit charges on redemptions
Management fees
Platform fees
Fund switch charges
Charge percentage or fixed amount
Security-specific charges
Charge confirmation workflow
Charge reversal functionality

Security Charges:

Fund-level charge configuration
Charge groups
Multiple charge types per fund
Charge effective dates

14.9 Debit Order Management (Eswatini)

Debit order bank setup
Debit order file generation
Debit order processing
Debit order bank reconciliation
Bank-specific formatting

14.10 Digital Products (Malawi)

Digital product file generation
Automated payout processing
Product distribution date tracking
File download for bank submission

14.11 Multi-Currency Support

Multiple currencies setup
Currency exchange rates
Exchange rate confirmation workflow
Multi-currency transactions
Multi-currency accounts
Currency conversion on fund switch
Foreign currency fund designation
USD/local currency dual tracking

14.12 Web Portal Management

Portal access control
Member self-service features
Portal registration workflow
Portal compliance review
Portal feature toggles
Terms and conditions acceptance
Two-stage portal approval

15. WORKFLOW & APPROVAL SYSTEM

15.1 Maker-Checker Workflow

The platform implements maker-checker controls on critical operations:

Pending Confirmations:

Member registrations
Employee creation
User creation
Agent registration
Role creation
Control category setup
NAV entries
Interest rates
Dividend rates
Fund rates
Agent rates
Member rates
Currency exchange rates
Fund class rates
Fund class NAVs
Fund class dividends
Transactions (purchases and withdrawals)
Interest distribution
Dividend distribution
Commission payment
Fund expense withdrawals
Fund valuations
Lien accounts
Standing orders
Account suspensions
Account mandates
Interest payouts

Confirmation Views:

Dedicated confirmation pages per module
Detailed preview before approval
Reject with reason functionality
Bulk confirmation support
Confirmation history tracking
Maker-checker audit trail

15.2 Transaction Reversal & Cancellation

Reversal Workflow:

Reversal request by authorized users
Reversal reason capture
Pending reversal confirmation
Reversal approval by different user
Reversal audit trail
Automated accounting entries reversal

Cancellation Workflow:

Transaction cancellation request
Cancellation reason mandatory
Pending cancellation confirmation
Batch cancellation support
Cancelled transaction reporting

15.3 Rejection Workflow

Reject pending items with reasons
Email notification to relevant parties
Rejection history tracking
Re-submission after rejection

16. NOTIFICATION SYSTEM

16.1 System Notifications

In-app notification center
Notification badge counts
Read/unread status
Notification categories:
- Pending approvals
- System alerts
- Transaction notifications
- Failed processes
- User activity alerts
Role-based notification routing
Notification read tracking

16.2 User Notifications

Welcome letter dispatch notifications
Receipt sending confirmations
Statement dispatch confirmations
Failed email/SMS alerts
Notification preferences per user

17. ANALYTICS & DASHBOARDS

17.1 Home Dashboard

Summary statistics (members, accounts, transactions)
Recent activity feed
Pending approval counts
Quick action shortcuts
Performance metrics
AUM snapshot
Recent transactions
Alerts and warnings

17.2 Member Analytics

Member growth trends
Member demographics breakdown
Member by category
Member by agent
Registration source analysis
Risk profile distribution

17.3 Transaction Analytics

Daily transaction volumes
Purchase vs withdrawal trends
Transaction by fund
Transaction by agent
Transaction by payment method
Failed transaction analysis

17.4 Financial Analytics

AUM trends over time
Fund performance metrics
Interest paid analysis
Dividend distribution analysis
Commission paid analysis
Fee income tracking

17.5 Agent Performance

Agent-wise business volumes
Commission earned
Member acquisition by agent
Agent productivity metrics
Agent hierarchy performance

18. DATA IMPORT/EXPORT

18.1 Import Capabilities

Batch transaction upload (Excel)
Interest rate batch upload
Bank statement upload (CSV)
Mobile payment reconciliation import
Group member bulk upload
Historical data migration support

18.2 Export Capabilities

Report Exports:

Excel export for all reports
PDF export for statements and certificates
CSV export for data analysis

File Generation:

EFT files for bank payments
Debit order files
Interest payout files
Commission payout files
Dividend payout files
Digital product files
Reconciliation reports

Templates:

Batch upload templates
Transaction import templates
Report templates customization

19. ERROR HANDLING & MONITORING

19.1 Error Logging

Comprehensive error logging
Error log viewing and filtering
Stack trace capture
User context in errors
Error notification to administrators

19.2 Activity Logging

User activity tracking with Spatie Activity Log
Model change tracking
Before/after values capture
Activity log filtering and search
Export activity logs

19.3 Audit Trails

Comprehensive audit logging
Audit log table for critical operations
User, action, and timestamp tracking
Old and new value comparison
IP address logging
Company-specific audit trails

19.4 Failed Process Tracking

Failed batch withdrawals tracking
Failed standing order executions
Failed bank postings
Failed email/SMS
Retry mechanisms
Failure reason capture

20. INTEGRATION CAPABILITIES

20.1 Banking Integration

CABS banking system integration
EFT file generation and posting
Bank statement reconciliation
Real-time balance updates
Payment status webhooks

20.2 Mobile Money Integration

M-Pesa STK Push
M-Pesa C2B
M-Pesa B2C
M-Pesa B2B
Transaction callbacks
Balance inquiry APIs

20.3 EDMS Integration

Document management system connectivity
Document request workflow
Status synchronization
Automated document retrieval

20.4 Azure AD Integration

Single Sign-On (SSO)
Azure Active Directory authentication
User provisioning from Azure AD
Fallback to local authentication

20.5 Third-Party APIs

NIRA verification API (National ID)
SMS gateway integration
Email service providers
Payment gateway integration

21. REGULATORY COMPLIANCE FEATURES

21.1 KYC Compliance

Customer identification program
Enhanced due diligence for high-risk clients
Ongoing monitoring
Document expiry tracking
Periodic KYC renewal

21.2 AML Compliance

Source of funds tracking
Large transaction reporting
Suspicious activity monitoring
PEP screening
Sanctions list screening
Risk-based approach implementation

21.3 Tax Compliance

Withholding tax application
Tax certificate generation
Tax reporting
FATCA compliance tracking
Tax-exempt status management

21.4 Regulatory Reporting

Regulatory report templates
Automated report generation
Audit trail for regulatory submissions
Data retention policies

22. SEARCH & FILTER CAPABILITIES

22.1 Advanced Search

Member search (by name, ID, account, mobile, email)
Account search
Transaction search
Agent search
Global search functionality
Autocomplete suggestions

22.2 Filtering

Date range filters across all modules
Status filters (pending, confirmed, cancelled, etc.)
Fund/security filters
Agent filters
Category filters
Custom filter combinations
Save filter preferences

23. CUSTOMER SELF-SERVICE (Web Portal)

23.1 Member Portal Features

Online registration/onboarding
Account opening requests
View account balances and statements
Transaction history viewing
Download statements
Update profile information
Upload documents
Submit feedback and enquiries
Risk assessment completion
Accept terms and conditions

23.2 Agent Portal Features (if implemented)

Agent login
View assigned members
Commission statements
Performance reports
Member registration assistance

24. OPERATIONAL FEATURES

24.1 Calendar Management

Public holiday setup
Working day calculation
EOD scheduling consideration
Transaction cutoff times

24.2 Interest Calculator

Standalone interest calculation tool
Rate and term input
Interest projection
Maturity value calculation

24.3 Charge Calculation

Automated charge application
Charge computation preview
Charge reversal when needed
Charge reporting

24.4 Market Value Calculation

Real-time market value computation
Historical market value queries
Market value at specific date
Multi-account consolidated market value

24.5 Transaction Validation

Balance sufficiency checks
Withdrawal restriction validation
Account status validation
Lien account blocking
Duplicate transaction detection
NAV availability validation
Business day validation

25. PERFORMANCE & OPTIMIZATION

25.1 Data Management

Soft delete implementation for data retention
Archive old transactions
Data pruning configurations
Historical data access

25.2 Caching

Cache implementation for performance
NAV caching
Rate caching
Session caching

25.3 Background Processing

Queue system for long-running tasks (Laravel Jobs)
Background email sending
Background SMS sending
Background statement generation
Background batch processing
Background report generation

25.4 Pagination

Large dataset pagination
Configurable page sizes
Lazy loading for performance

26. BACKUP & RECOVERY

26.1 Data Backup

Database backup schedules
Document storage backup
Configuration backup
Backup retention policies

26.2 Data Recovery

Point-in-time recovery capability
Transaction reversal for error correction
Soft delete recovery
Audit trail for reconstruction

27. CUSTOMIZATION & CONFIGURATION

27.1 Company Branding

Logo upload
Color scheme configuration
Statement customization
Email template branding
Report header/footer customization

27.2 System Configuration

Feature flags for country-specific features
Workflow configuration
Approval level configuration
Notification preferences
Email/SMS template customization
Report customization

27.3 Multi-Tenancy

Company-based data isolation
Company-specific users
Company-specific configurations
Company-specific branding
Shared reference data with company filtering

28. SPECIAL COUNTRY-SPECIFIC FEATURES

28.1 Kenya Features

M-Pesa integration
KRA PIN tracking (tax ID)
NIRA verification
Shilling currency handling

28.2 Eswatini Features

Debit order processing
EFT file generation (specific format)
Trading box functionality
Liquidation reports

28.3 Malawi Features

Digital products payout files
Malawi-specific bank formats
Kwacha currency support

28.4 Zimbabwe Features

Multi-currency handling (USD, ZWL)
Client type categorization
Tax type management
Interest summary reports (Zim format)

29. QUALITY CONTROL FEATURES

29.1 Validation Rules

Data validation on input
Business rule validation
Referential integrity checks
Duplicate prevention
Mandatory field enforcement

29.2 Confirmation Workflows

Two-person approval for critical operations
Hierarchical approval chains
Approval notifications
Approval history

29.3 Audit Requirements

Complete audit trail
Who did what and when
Before and after values
IP address logging
Company context logging

30. HELP & SUPPORT FEATURES

30.1 Help Center

Articles management
Help documentation
FAQs
User guides
Video tutorials (if implemented)

30.2 Customer Support

Feedback system
Enquiry management
Review tracking
Support ticket system
Response tracking

30.3 System Alerts

System maintenance notifications
Scheduled downtime alerts
Feature announcement
Critical alerts for staff

TECHNICAL INFRASTRUCTURE

Technology Stack

Framework: Laravel PHP Framework
Database: MySQL/PostgreSQL
Frontend: Blade templates, JavaScript, jQuery, Bootstrap
Authentication: Laravel Auth + Azure AD SSO
API: RESTful APIs for integrations
Queue System: Laravel Queue for background jobs
Activity Logging: Spatie Activity Log
Notifications: Laravel Notifications
PDF Generation: PDF libraries for statements and reports
Excel Import/Export: Laravel Excel/Maatwebsite
Multi-Tenancy: Company-based scoping

Key Architectural Patterns

MVC (Model-View-Controller) architecture
Service layer for business logic
Repository pattern for data access
Observer pattern for model events
Job queues for asynchronous processing
Soft delete for data retention
Maker-checker workflow
Global scopes for multi-tenancy
Event-driven notifications

SECURITY FEATURES SUMMARY

Role-based access control (RBAC)
Multi-factor authentication
Password policies with history
Session timeout and auto-logout
Azure AD SSO integration
IP address logging
Failed login tracking
Maker-checker approval workflows
Audit trails for all critical operations
Data encryption for sensitive information
Secure API endpoints
CSRF protection
SQL injection prevention
XSS protection
Soft delete with audit trail

COMPLIANCE FEATURES SUMMARY

KYC/AML documentation and tracking
PEP screening and enhanced due diligence
FATCA compliance
Tax compliance and withholding
Sanctions screening
Document expiry tracking
Risk profiling and assessment
Regulatory reporting capabilities
Audit trails for compliance review
Data retention policies
EDMS integration for document management
Continuous monitoring

KEY WORKFLOWS SUMMARY

Member Onboarding: Prospect Registration → Compliance Review → Operations Approval → Member Activation → Welcome Letter

Transaction Processing: Transaction Entry → Validation → Maker Review → Checker Approval → Posting → Receipt Generation → Client Notification

Interest Distribution: Interest Computation → Validation → Review → Confirmation → Bulk Credit → Statement Update → Client Notification

Agent Commission: Commission Calculation → Validation → Approval → Credit to Account → Statement Generation → Agent Notification

EOD Processing: EOD Initiation → Transaction Cutoff → NAV Confirmation → Interest Accrual → Commission Calculation → Report Generation → Confirmation

REPORTING SUMMARY

The platform provides over 50+ standard reports across:

Member management
Account management
Transactions (purchases, withdrawals, switches, transfers)
Agents and commissions
Interest and dividends
NAV and rates
Financial analytics and AUM
Tax reporting
Audit and compliance
EOD and trading box
Fund performance
Custom ad-hoc reports

All reports support:

Date range filtering
Multi-format export (Excel, PDF, CSV)
Email scheduling
Role-based access
Company-specific data

CONCLUSION

Unit Master is a comprehensive, enterprise-grade unit trust management system designed to handle the complete lifecycle of investment fund operations. The platform combines robust transaction processing, comprehensive compliance management, extensive reporting capabilities, and flexible workflows to meet the needs of fund managers, compliance officers, agents, and investors.

Key strengths include:

Complete Feature Coverage: From client onboarding to transaction processing to regulatory compliance
Maker-Checker Controls: Ensuring accuracy and preventing fraud through approval workflows
Multi-Company Support: Scalable architecture supporting multiple companies/entities
Country-Specific Features: Tailored functionality for different regulatory environments
Integration Ready: APIs and integration points for banking, mobile money, and document management systems
Comprehensive Audit Trail: Complete tracking of all system activities for compliance and troubleshooting
Flexible Reporting: Extensive built-in reports with custom report builder capabilities
User-Friendly Interface: Intuitive navigation and workflows for different user roles
Security First: Multiple layers of security including RBAC, SSO, and audit logging
Scalable Architecture: Designed to handle growing transaction volumes and user bases

The platform serves the needs of various stakeholders:

Fund Managers: Complete control over funds, pricing, and operations
Operations Staff: Efficient transaction processing and confirmation workflows
Compliance Officers: Tools for KYC/AML, risk management, and regulatory reporting
Agents: Commission tracking and member management
Investors/Members: Self-service portal and comprehensive statements
Management: Analytics, dashboards, and strategic reporting
IT Administrators: System configuration, user management, and integration tools

Unit Master represents a mature, battle-tested solution for unit trust operations with continuous enhancements to meet evolving regulatory requirements and business needs.

Document Version: 1.0
Last Updated: November 25, 2025
Platform Name: Unit Master
Developed By: WizGlobal Ltd

Konyuka/Unit Master - Fintech Platform Documentation.md