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Sites can very quickly put up what you might call Queue-Walls in front of their sites. Ocado appears to be using Traffic Defender. "Virtual Waiting Room"
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It really helps the user if a Queue-Wall gives you an idea of where you are in the queue. Contrast ASDA "you are now in a queue" with Ocado "You are position 28220 of 31978. Your wait time will be more than four hours." Ocado has bad news, but its better than ASDA where you just don't know.
Last active
March 25, 2020 11:58
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